Cancellation & Refund Policy

1. Match or Video Processing Purchases

Where you purchase processing or analytics for an individual match or video, you may request cancellation before processing begins.

Once video processing, AI analysis or report generation has started, the service will generally be considered to have commenced and the purchase will normally be non-cancellable and non-refundable, except where:

• the service cannot be provided because of a failure attributable to Nabham;
• there has been a duplicate or incorrect charge; or
• a refund is required under applicable law.

2. Subscriptions

Where Nabham offers recurring subscriptions, you may cancel the subscription at any time through the method made available for that service.

Unless otherwise stated at the time of purchase, cancellation will take effect at the end of the current paid billing period.

You may continue using the applicable service until the end of that billing period.

No further recurring charge will be made after cancellation becomes effective.

3. Refunds

Payments for successfully delivered digital services are generally non-refundable.

However, a refund, reprocessing or service credit may be considered where:

• you were charged more than once for the same transaction;
• payment was successfully deducted but the purchased service was not activated;
• Nabham was unable to process the match or deliver the purchased service because of a technical failure attributable to our platform;
• an incorrect amount was charged; or
• a refund is required under applicable law.

Where reasonably possible, Nabham may first attempt to resolve the issue or reprocess the affected match before issuing a refund.

4. Failed or Interrupted Uploads

A failed, incomplete or interrupted upload does not automatically constitute a completed service.

If payment has been made but an upload or processing request could not be completed, please contact us.

Depending on the circumstances, we may:

• restore or resume the upload;
• allow another upload;
• reprocess the match;
• provide a service credit; or
• issue an eligible refund.

5. User-Side Issues

Refunds may not ordinarily be provided where the service failure results primarily from circumstances outside Nabham's control, including:

• unsupported or incompatible devices;
• poor or unavailable internet connectivity;
• incomplete or corrupted video files;
• failure to follow required recording or upload instructions; or
• voluntary deletion of required content before processing.

We will nevertheless make reasonable efforts to help resolve technical issues where possible.

6. App Store and Third-Party Payment Purchases

Purchases made through Google Play, another app store or a third-party payment provider may also be governed by that platform's cancellation and refund rules.

Where the platform controls the transaction or refund process, you may be required to submit the refund request directly through that platform.

Any refund processed by Nabham will be made through an appropriate supported payment method wherever practicable.

7. Refund Processing

Where Nabham approves a refund, processing time may depend on the payment provider, bank, card network or app store used for the original transaction.

The time taken for the amount to appear in your account after Nabham initiates an approved refund is therefore outside our direct control.

8. How to Request Cancellation or Refund

To request cancellation, refund or assistance with a payment issue, contact:

Email: paresh@nabham.tech Phone: +91 81493 63788

Please provide, where available:

• your name;
• registered phone number or email address;
• match or order reference;
• payment or transaction reference; and
• a brief explanation of the issue.

We may request additional information reasonably necessary to verify the transaction.

9. Changes to This Policy

We may update this policy when our products, pricing, payment methods or legal requirements change.

The latest version will be published on our website with an updated “Last Updated” date.

10. Contact

Nabham Tech Private Limited Sonegaon, Nagpur, Maharashtra, India

Email: paresh@nabham.tech Phone: +91 81493 63788 Website: https://nabham.tech

Please also review our Terms of Service and Privacy Policy.