1. Information We Collect
We may collect the following types of information.
1.1 Information You Provide Directly
When you use our website, contact us or request a demo, we may collect:
- Academy name
- Your name
- Email address
- Phone number or WhatsApp number
- Message or enquiry details
- City, academy location or business location, if provided
- Role or relationship with the academy, such as owner, coach, player, parent or administrator
- Any other information you voluntarily submit through forms, email, phone, WhatsApp or other communication channels
Please do not submit sensitive personal information unless it is necessary for your enquiry.
1.2 Demo, Sales and Business Enquiry Information
If you book a demo or request information about Nabham’s products, we may collect and use:
- Academy or organisation details
- Number of courts, players or coaches
- Sport, training format or academy requirements
- Product interest, such as mobile setup, dedicated system or academy-scale solution
- Pilot, pricing or deployment discussions
- Follow-up communication history
This information helps us understand your requirements and respond with relevant product, pricing, pilot or onboarding information.
1.3 Website Usage and Technical Information
When you visit our website, we may automatically collect limited technical data, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of visit
- Referring website or source
- Approximate location derived from IP address
- Clicks, scrolls or interactions with website content
- Error logs and website performance information
This information helps us keep the website secure, understand usage and improve user experience.
1.4 Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage or similar technologies for:
- Website functionality
- Security
- Remembering preferences
- Measuring website traffic
- Understanding visitor behaviour
- Improving content and performance
- Marketing or remarketing, if enabled
You may control cookies through your browser settings. If we use non-essential analytics or marketing cookies, we may provide a cookie notice or consent mechanism where required by law.
1.5 Information from Third Parties
We may receive information from:
- Referral partners
- Academies or coaches
- Event organisers
- Business directories
- Social media platforms
- Advertising or analytics providers
- Payment, communication or customer-support providers
We use such information only where we have a lawful basis and for legitimate business, support or communication purposes.
2. How We Use Information
We may use personal information to:
- Respond to demo requests and enquiries
- Contact you through phone, WhatsApp, SMS, email or other suitable channels
- Provide information about Nabham’s products and services
- Schedule product demos, pilot discussions or onboarding calls
- Understand academy, coach or player requirements
- Improve our website, product communication and user experience
- Provide customer support
- Send service, product or business updates
- Maintain business records
- Prevent fraud, spam, misuse or unauthorised access
- Secure and monitor our website and systems
- Comply with legal obligations
- Establish, exercise or defend legal claims
- Analyse aggregated or de-identified website and business trends
We do not sell personal information.
3. Legal Basis for Processing
Where applicable law requires a legal basis, we process personal information on one or more of the following grounds:
- Your consent
- Performance of a contract or steps taken before entering into a contract
- Our legitimate business interests, such as responding to enquiries, improving services and securing our systems
- Compliance with legal obligations
- Protection of rights, safety and security
Where we rely on consent, you may withdraw consent by contacting us. Withdrawal of consent will not affect processing already carried out before withdrawal.
4. Website Forms and Communication Consent
When you submit a demo request or contact form, you agree that Nabham may contact you regarding your enquiry through WhatsApp, phone, SMS, email or similar communication channels.
We may also send relevant product, pilot, pricing, event or service updates. You may opt out of promotional communication at any time by contacting us or using the unsubscribe option, if available.
Even after opting out of promotional messages, we may still send important service, account, legal, security or transactional communications.
5. Sports Video, Analytics and Dashboard Data
This website may describe or link to Nabham services involving sports video recording, AI processing, match analytics, dashboards, heatmaps, rally breakdowns, highlights and player comparisons.
If you use Nabham’s product, dashboard, mobile application or deployed court system, additional data may be processed, including:
- Match videos
- Player names or identifiers
- Coach notes
- Academy records
- Match scores and events
- AI-generated analytics
- Performance reports
- Highlight clips
- Player comparison data
Such product-related processing may also be governed by Nabham’s mobile application privacy policy, customer agreement, academy agreement, tournament agreement or other applicable terms.
This website Privacy Policy applies to the website and online interactions. Product-specific processing may require additional consent, notices or contractual terms.
6. Children and Junior Players
Nabham’s website is intended primarily for academies, coaches, parents, institutions and business users. It is not intended for unsupervised use by children.
If an enquiry or service involves junior players, the academy, coach, parent, guardian or organiser must ensure that required parental or guardian consent is obtained before sharing a child’s personal information, match video or performance data with Nabham.
We do not knowingly collect personal information directly from children without appropriate authorisation. If we become aware that a child has submitted personal information without proper consent, we may delete or restrict that information.
Parents or lawful guardians may contact us to request access, correction or deletion of a child’s personal information.
7. Health, Medical and Injury Information
Nabham is a sports technology and performance analytics company. Our website and services are not intended to provide medical advice, diagnosis, treatment, injury prediction or rehabilitation prescription.
Users should not submit medical records, diagnosis details, health history or injury information through the website unless specifically requested for a defined purpose.
If such information is voluntarily submitted, we will treat it carefully and use it only for the purpose for which it was provided, unless law permits or requires otherwise.
8. AI and Automated Analysis
Nabham may use artificial intelligence and computer vision technologies in its sports analytics services.
AI-generated outputs may include performance insights, movement patterns, rally information, heatmaps, match events, highlights or other analytical outputs.
These outputs are intended to support coaching and performance review. They may not always be complete or accurate and should not be treated as the sole basis for selection, disciplinary action, medical decision-making or any other significant decision affecting a person.
Human judgement by coaches, academies, players, parents and qualified professionals remains important.
9. Sharing of Information
We may share personal information with the following categories of recipients.
9.1 Service Providers
We may use trusted third-party service providers for:
- Website hosting
- Cloud infrastructure
- Email services
- WhatsApp or communication tools
- Customer relationship management
- Analytics and performance monitoring
- Security and spam prevention
- Payment processing, if applicable
- Customer support
- Legal, accounting and compliance support
These providers may access personal information only as necessary to provide services to Nabham and are expected to protect it appropriately.
9.2 Business Partners and Academy Stakeholders
Where relevant to your enquiry or service request, we may share limited information with authorised Nabham team members, consultants, installation partners, academy representatives, event partners or support personnel.
9.3 Legal and Safety Purposes
We may disclose information where necessary to:
- Comply with applicable law
- Respond to lawful requests from authorities
- Enforce our terms or agreements
- Prevent fraud, misuse or security incidents
- Protect Nabham, users, players, academies or the public
- Establish, exercise or defend legal claims
9.4 Business Transfers
If Nabham is involved in a merger, acquisition, financing, investment, restructuring or sale of assets, personal information may be transferred as part of that transaction, subject to appropriate safeguards.
10. International Processing
Nabham is based in India. However, some website, cloud, analytics, communication or support providers may process information in India or other countries.
Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that it is protected in accordance with applicable law and contractual safeguards.
11. Data Retention
We retain personal information only for as long as necessary for the purpose for which it was collected, unless a longer period is required for legal, tax, accounting, security, fraud-prevention or dispute-resolution purposes.
Indicative retention periods are:
- Website enquiry and demo request data: up to 24 months after the last interaction
- Sales and business communication records: up to 36 months or longer if a business relationship continues
- Customer and contract records: for the duration of the relationship and as required by law
- Website analytics data: usually up to 26 months, depending on the analytics tool used
- Security logs: usually up to 12 months
- Legal, tax and accounting records: as required under applicable law
- Deleted data in backups: removed according to backup rotation schedules
We may retain aggregated, anonymised or de-identified information for analytics, reporting and product improvement.
12. Security
We use reasonable technical, organisational and administrative safeguards to protect personal information.
These may include:
- Secure website connections
- Access controls
- Limited internal access
- Password and account protection
- Logging and monitoring
- Malware, spam and abuse prevention
- Secure cloud infrastructure
- Backup and recovery procedures
- Confidentiality obligations for employees, contractors and service providers
- Periodic review of security practices
No website or internet-based system is completely secure. Users should avoid sending highly sensitive information through ordinary website forms or unsecured channels.
13. Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of personal information
- Withdraw consent
- Object to or restrict certain processing
- Request information about how your data is used
- Request grievance redressal
- Nominate another person to exercise applicable rights, where legally available
- Opt out of promotional communications
To exercise these rights, contact us using the details provided in this Privacy Policy.
We may ask for reasonable information to verify your identity before processing a request.
14. Account, Data and Communication Deletion Requests
If you want Nabham to delete your website enquiry data, communication records or other personal information, you may contact us at:
Email: paresh@nabham.tech
Subject: Privacy / Data Deletion Request
Please include:
- Your full name
- Email address or phone number used to contact Nabham
- Nature of the request
- Any relevant academy or organisation name
We will review and respond to your request in accordance with applicable law.
Some information may be retained where required for legal, tax, accounting, security, fraud-prevention, contractual or dispute-resolution purposes.
15. Marketing and Opt-Out
We may use your contact information to send relevant information about Nabham products, demos, pilots, updates, events or services.
You may opt out of promotional messages by contacting us at paresh@nabham.tech or using any unsubscribe option provided in the communication.
We may continue to send non-promotional messages related to active enquiries, services, security, payments, legal notices or customer support.
16. Third-Party Links
Our website may contain links to third-party websites, platforms, payment providers, social media pages, images, videos or services.
We are not responsible for the privacy practices, content or security of third-party websites or services. You should review their privacy policies before using them.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements or data practices.
The updated version will be posted on this page with a revised “Last Updated” date.
If we make material changes, we may notify users through the website, email or other appropriate means.
18. Contact Us
For questions, privacy requests, grievances or complaints, please contact:
Nabham Tech Private Limited
Sonegaon, Nagpur, Maharashtra, India
Email: paresh@nabham.tech
Phone: +91 81493 63788
Website: nabham.tech
For privacy-related matters, please use the subject line:
Privacy Request
We will review your request and respond within a reasonable time in accordance with applicable law.